By choosing to hire us on 020 3743 8596 you will get the best carpet cleaning prices in Hammersmith.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Hammersmith provides carpet, upholstery and related cleaning services to residential and commercial customers within its service area. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Customer means any individual, company or organisation that requests or receives services from Carpet Cleaning Hammersmith.
Company means Carpet Cleaning Hammersmith, the provider of the cleaning services.
Services means any carpet, rug, upholstery, mattress, hard floor or related cleaning, stain treatment, deodorising or protection service supplied by the Company.
Premises means the property or location at which the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who performs the Services.
The Company provides professional carpet and related cleaning services within its designated service area. The exact services to be provided will be confirmed at the time of booking, based on the Customer’s requirements and the information provided by the Customer about the Premises and items to be cleaned.
The Company reserves the right to refuse, cancel or amend a service if the Premises are unsafe, inaccessible, or if the nature of the work differs significantly from the description given at the time of booking.
Bookings can be made through the Company’s designated booking channels as advertised. When making a booking, the Customer must provide accurate and complete information, including the address of the Premises, parking details, type and size of items to be cleaned, and any known issues such as severe staining, pet odours, infestations, or water damage.
All bookings are subject to availability and are not confirmed until the Company has provided explicit confirmation of the appointment date, time window and indicative price. The Company may provide an estimated arrival window rather than a fixed arrival time, due to the nature of mobile services and traffic conditions within the service area.
The Customer must ensure that an adult with authority to grant access and agree any necessary instructions is present at the Premises at the agreed time. Failure to provide access may result in a call-out charge, as described in the cancellation section.
The Customer is responsible for providing safe and reasonable access to the Premises, including clear entry routes, unlocked doors where appropriate, and removal of obstacles. The Technician is not required to move heavy items of furniture or personal belongings unless this has been specifically agreed in advance.
The Customer must ensure that suitable parking is available as close as reasonably possible to the Premises. If parking charges or permits are required, the Customer is responsible for arranging these or reimbursing the Company for any fees incurred.
The Customer must provide access to electricity and, where required, water facilities at the Premises. If these are not available and this prevents or delays the work, the Company may charge a reasonable call-out or waiting fee.
Prices for Services are generally quoted based on information supplied by the Customer, including room sizes, number of items and condition of carpets or upholstery. Any price provided prior to arrival is an estimate only and may be adjusted on site if the Technician finds that the work required is significantly different from the description.
If the price needs to be adjusted, the Technician will inform the Customer before commencing work. If the Customer does not agree to the revised price, the Company reserves the right to cancel the service, and a call-out fee may be charged to cover travel and time already incurred.
All prices are provided in pounds sterling and may be inclusive or exclusive of VAT, depending on the status of the Company. The Customer will be informed of the applicable tax position at the time of booking or on the invoice.
Payment terms will be confirmed at the time of booking. Unless agreed otherwise in writing, payment is due immediately upon completion of the Services at the Premises. The Company may accept cash, card payments, bank transfers or other methods as communicated to the Customer.
For commercial Customers or larger contracts, the Company may agree alternative payment terms, such as payment on invoice within a specified number of days. In such cases, the Customer must ensure that invoices are settled in full by the due date. The Company reserves the right to charge interest and reasonable debt recovery costs on overdue invoices, in line with applicable UK law.
Where a deposit or prepayment is required, this will be offset against the total service charge. Deposits may be non-refundable in whole or in part if the Customer cancels without sufficient notice.
The Customer may cancel or reschedule a booking by contacting the Company through the same or an agreed communication channel. The following terms apply unless a different arrangement is clearly stated in writing.
If the Customer cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.
If the Customer cancels or reschedules less than 48 hours but more than 24 hours before the scheduled start time, the Company may charge a partial cancellation fee or retain part of any deposit to cover administrative and scheduling costs.
If the Customer cancels less than 24 hours before the scheduled start time, or if the Technician arrives and is unable to gain access to the Premises, the Company may charge a full call-out fee up to the value of the minimum service charge for that visit.
Where the Company needs to cancel or reschedule, it will provide as much notice as reasonably practicable and offer an alternative appointment. The Company shall not be liable for any losses or costs incurred by the Customer due to such rearrangements, beyond a refund of any amounts already paid for the affected appointment.
The Customer must remove or secure valuables, fragile items and personal belongings from areas to be cleaned. The Company will not be responsible for moving personal items such as ornaments, documents, or electronic equipment.
The Customer should vacuum carpets where reasonably possible before the Technician arrives, unless vacuuming is specifically included in the service. The Customer must inform the Technician of any pre-existing damage, loose fittings, stains or defects, such as loose carpet seams, shrinkage risks, or colour instability.
Children and pets must be kept away from the work area for safety reasons and to allow the Technician to operate equipment effectively. Some cleaning products may remain on surfaces for a period after the work is completed, and the Customer is responsible for following any aftercare advice provided by the Technician.
While the Company aims to achieve the best possible results, it cannot guarantee complete removal of all stains, odours or marks. The outcome depends on factors such as the type of stain, how long it has been present, previous attempts at cleaning, and the material being treated.
The Company does not guarantee that all carpets or fabrics are suitable for wet or chemical cleaning. Where there is a risk of damage, the Technician will advise the Customer and may decline to treat the item or may proceed only with the Customer’s explicit agreement. In such cases, the Customer accepts full responsibility for any resulting damage.
Drying times vary and depend on ventilation, temperature, humidity and carpet thickness. The Company does not accept liability for any issues arising from premature use of carpets or upholstery before they are fully dry, where the Customer has not followed the Technician’s advice.
The Company will exercise reasonable care and skill in providing the Services. If the Customer believes that damage has been caused by the Company, they must report it to the Technician as soon as reasonably possible and in any event within 48 hours of the service, providing details and, where appropriate, photographs.
The Company’s liability for any loss or damage arising from the Services shall be limited to the value of the specific service that gave rise to the claim or, where applicable, to the amount recoverable under the Company’s relevant insurance policy. The Company will not be liable for loss of profit, loss of business, consequential or indirect losses.
The Company is not responsible for wear, discolouration, faded fabrics, pre-existing damage, latent defects, or issues caused by incorrect installation or previous cleaning by third parties. The Customer acknowledges that some items may shrink or change texture after cleaning, especially where manufacturer guidelines are unknown or have not been followed.
The Company will, where applicable, collect and remove any waste arising directly from its cleaning activities, such as extracted dirt, used solutions and packaging, in accordance with relevant UK environmental and waste management regulations.
Where disposal of larger volumes of waste, contaminated materials or special waste is required, additional charges may apply. The Customer will be advised in advance if special disposal procedures are needed, and fees will be itemised where appropriate.
The Customer must not request the Company to dispose of items in a manner that breaches environmental or local waste regulations. The Company reserves the right to refuse the removal or disposal of any materials that it reasonably believes would be unlawful or unsafe to handle.
The Company maintains public liability insurance and, where applicable, employer’s liability insurance to cover its general operations. Details of insurance cover can be made available upon reasonable request.
The Customer is responsible for ensuring that their own home or contents insurance, where in place, covers any risks not covered by the Company’s policies, including accidental damage not caused by the Company, or issues arising from pre-existing conditions.
If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of the work being completed. The Company will investigate the complaint and, where appropriate, may offer a re-clean of the affected area or another reasonable remedy.
Any re-clean or remedial work offered is at the Company’s discretion and is intended as a goodwill gesture where the Company considers that the service has not met reasonable standards. This does not affect the Customer’s statutory rights under UK consumer law.
Where a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before pursuing court action.
The Company will comply with applicable health and safety legislation and use equipment and products in accordance with manufacturer instructions and industry standards.
The Customer must inform the Company of any health and safety risks at the Premises, such as loose flooring, faulty electrics, or the presence of hazardous substances. The Company reserves the right to withdraw its Technicians if it considers the Premises unsafe, and may charge for any time or costs already incurred.
The Company may collect and process personal data necessary to arrange and provide the Services, including names, addresses, and service details. This information will be handled in accordance with applicable UK data protection laws and used only for legitimate business purposes, such as bookings, payments and customer service.
The Company may retain records of services carried out for a reasonable period to manage accounts, respond to queries and comply with legal obligations.
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that specific service appointment. Any material changes will be made available to Customers through appropriate channels.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if the Customer is a consumer residing elsewhere in the United Kingdom, they may have the right to bring proceedings in their local courts under applicable consumer protection laws.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understandings or agreements, whether oral or written, relating to the subject matter. No variation of these terms shall be effective unless agreed in writing by the Company.
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