Carpet Cleaning Hammersmith Terms and Conditions

These Terms and Conditions set out the basis on which Carpetcleaning Hammersmith, referred to in this document as “we”, “us” or “our”, provides domestic and commercial carpet cleaning services. By making a booking, confirming an appointment, allowing access to the premises, or accepting the completion of work, the customer, referred to as “you” or “the client”, agrees to these terms. This page is intended as a general legal statement for our carpet cleaning service and should be read carefully before any service is arranged.

These terms apply to all carpet cleaning in Hammersmith and to related services that may be offered from time to time, such as stain treatment, deodorising, fibre protection, pre-treatment, and spot cleaning. The exact scope of work will depend on the booking details, inspection on arrival, and any limitations arising from the condition of the carpet, the property, or the equipment needed. If there is any inconsistency between these terms and a written quote or service confirmation, the written quote or confirmation will take priority for the particular booking.

We reserve the right to update, amend, or replace these terms at any time. The version applicable to your booking will be the version in force at the time your service is confirmed, unless a later version is expressly agreed in writing. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your statutory rights under UK law.

Booking process begins when you provide us with a request for service, whether by phone, email, online form, message, or any other accepted method. A booking is only confirmed once we have accepted the request and, where required, received any deposit or booking fee. Any estimate given before a visit is based on the information supplied by you and may change if the actual condition, access, size, fabric type, contamination level, or item count differs from the information originally provided. For that reason, the final service price may be adjusted on site where a fair and reasonable basis exists.

It is your responsibility to give accurate information at the time of booking, including carpet type, approximate size or number of rooms, known stains, pet issues, water damage, access restrictions, parking limitations, and whether power or water access is available. If we arrive and the property details differ materially from what was described, we may revise the quotation, modify the service, or decline to proceed if the required work cannot be carried out safely or effectively. A booking may also require confirmation that furniture has been moved or that delicate items have been protected before our arrival.

If an appointment is arranged for a particular time window, we will aim to attend within that window, but we do not guarantee an exact minute of arrival. Delays may occur due to traffic, weather, equipment issues, earlier jobs running over, or other events outside our reasonable control. Where practical, we will communicate known delays. You agree to ensure that someone aged 18 or over is present, or that access arrangements are clearly agreed in advance. If access is denied on arrival, the appointment may be treated as a late cancellation or wasted visit.

Payments

Payment terms will be stated in the quote, booking confirmation, or invoice. Unless otherwise agreed, payment is due on completion of the service on the same day. We may accept card payment, bank transfer, cash, or other methods we choose to make available from time to time. Any deposit or booking fee is generally taken to secure the appointment and may be non-refundable where stated or where a cancellation occurs within the applicable notice period.

All quoted prices are normally based on the information available at the time of booking and may be subject to change if additional work is required, if the service scope is extended, or if conditions on site are materially different. Examples include severe soiling, extensive staining, post-tenant cleaning, contamination, odour treatment, emergency call-out work, or the need for extra chemical application. Any additional charge will be explained before the extra work is carried out wherever reasonably possible. The client remains responsible for payment of the full invoice amount, including any agreed extras.

If payment is not made when due, we may charge reasonable costs of recovery, administration, or late-payment fees where permitted by law and where such charges have been disclosed. We reserve the right to suspend or refuse further work for any client with an outstanding balance. Where an invoice is disputed in good faith, the undisputed amount should still be paid on time. Nothing in this section limits our right to pursue debt recovery through lawful means.

Cancellations and rescheduling

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the job type, date, staffing allocation, and whether materials or time have already been reserved. If you cancel too close to the appointment time, or if we are unable to gain access, we may charge a cancellation fee, a wasted visit fee, or retain a deposit already paid, to the extent permitted by law and by any prior written agreement.

Where we need to cancel or reschedule, we will use reasonable efforts to notify you as early as possible and offer an alternative appointment. We will not be liable for indirect loss caused by cancellation or rescheduling, including loss of earnings, missed arrangements, or inconvenience, except where such loss results from our negligence or from a breach of statutory duty that cannot lawfully be excluded. If we are prevented from performing the service by events beyond our control, our obligations may be suspended or adjusted accordingly.

We may terminate or refuse a booking if we reasonably believe that the work would be unsafe, unlawful, or unsuitable, or if the client behaves abusively, fraudulently, or unreasonably. This includes situations where the property condition poses health and safety concerns, where infestation or contamination exceeds the expected scope of a standard cleaning service, or where we are asked to carry out work that conflicts with our procedures or insurance requirements. Any decision to refuse service will be made fairly and on reasonable grounds.

Liability and service limitations

We take care to provide a professional carpet cleaning service using appropriate products, techniques, and equipment. However, cleaning can involve risk to delicate fibres, unstable dyes, pre-existing wear, hidden defects, or poorly fitted flooring. You acknowledge that some carpets may shrink, bleed, fade, flatten, or reveal pre-existing marks after treatment, especially where materials are old, chemically sensitive, incorrectly installed, or previously damaged. Such outcomes may occur even when reasonable skill and care are used.

Our liability for loss or damage arising from the service will be limited to the extent permitted by law. We will not be responsible for indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of use, except where such exclusion is unlawful. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If a valid claim is made, our liability may be limited to the cost of remedying the affected area or, where appropriate, the amount paid for the relevant part of the service.

You are responsible for removing fragile, valuable, or sentimental items from the working area and for informing us about any hidden hazards, such as loose flooring, exposed wiring, water leaks, pests, or structural concerns. We will not be liable for damage to items left in breach of this responsibility, unless caused by our negligence. Where we move light furniture as part of the service, we will do so with reasonable care, but we do not guarantee to move heavy, fixed, antique, or unsafe items unless expressly agreed in advance. Carpetcleaning Hammersmith may refuse to move such items for safety reasons.

Before commencing work, we may carry out a brief inspection and, where necessary, a test patch to assess colour fastness, texture response, and suitability of the chosen method. This does not guarantee that no change will occur across the whole carpet, but it helps us to identify obvious risks. If a customer declines a test patch or instructs us to proceed against our recommendation, responsibility for the resulting consequences may be affected to the extent allowed by law. We may also request that you sign or otherwise confirm a pre-existing condition note where appropriate.

Where a service is completed, you should inspect the cleaned areas promptly and raise any obvious issues within a reasonable time. If a complaint is made, we may request photographs, a description of the problem, and an opportunity to revisit the property to assess or, where appropriate, rectify the issue. Any follow-up inspection or corrective treatment will be limited to the area cleaned and to matters reasonably attributable to our work. Routine results can vary depending on fibre type, age, previous treatments, and the nature of stains, and no absolute guarantee is made regarding the complete removal of every mark.

If a claim is made against us, you must take reasonable steps to reduce any further loss or damage. You must not use unapproved chemicals, undertake self-remedial work that prevents proper assessment, or discard the affected item before we have had the chance to inspect it, unless there is a safety or legal reason to do so. Failure to provide a fair opportunity to investigate may affect the handling of the claim. These terms do not affect mandatory consumer rights or any rights available under applicable commercial law.

Waste regulations and environmental compliance

We comply with applicable UK waste and environmental requirements when carrying out carpet cleaning and related activities. Wastewater, removed soil, contaminated residues, used filters, and disposable materials will be handled responsibly and disposed of in accordance with relevant regulations. Where discharge to drains or sewers may be restricted, we will act in line with local and national rules and will not knowingly cause pollution, nuisance, or unlawful discharge. The client must not require us to dispose of materials in a way that would breach law or create environmental risk.

If the job involves hoarded waste, significant contamination, hazardous residues, bodily fluids, mould, needles, sharp objects, chemical contamination, or pest-related materials, you must tell us in advance. Such circumstances may require specialist handling, additional charges, protective equipment, or referral to an alternative contractor. We reserve the right to stop work if we discover dangerous waste conditions that were not disclosed and that create a health, safety, or legal concern. In those cases, any completed work up to that point remains chargeable.

The client is responsible for ensuring that the property is not used in a way that creates unlawful waste disposal requirements. You must not ask us to leave contaminated materials on site in breach of regulations or to dispose of items outside the agreed scope of service. Where necessary, we may document waste-related conditions for compliance purposes. Our aim is to carry out each carpet cleaning in Hammersmith safely, lawfully, and with due regard to environmental obligations.

Customer responsibilities

You agree to provide a safe working environment, reasonable access, and accurate instructions. This includes ensuring that entry can be gained at the scheduled time, that parking or loading arrangements are suitable, and that electricity and water are available if required. You are also responsible for securing pets and children away from the work area. If the premises are unsuitable for cleaning due to unsafe access, lack of access, or inadequate conditions, we may suspend the service until the issue is resolved or may treat the appointment as chargeable.

You must also tell us about underfloor heating, newly laid carpets, colour-sensitive fabrics, previous flood damage, recent dye treatment, or any warranty conditions that may affect the cleaning method. Failure to provide this information may increase the risk of damage or unsatisfactory results. We may decline to use certain products or equipment where the carpet manufacturer’s instructions, the fabric condition, or the site conditions make such use inappropriate. Any advice we give is based on the information and condition available at the time.

By using our service, you confirm that you either own the items to be cleaned or have authority from the owner, landlord, managing agent, or other relevant party to instruct the work. You also confirm that the service requested does not breach any lease, tenancy, insurance, or building rules applicable to the premises. If third-party consent is required and has not been obtained, we may refuse or postpone the booking.

Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with these terms, the booking process, the payment terms, the service itself, or any related matter shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer legislation provides otherwise. If you are a consumer, you may also have rights under applicable alternative dispute resolution processes where available.

Nothing in this document prevents either party from seeking urgent injunctive or protective relief where necessary, nor does it prevent the client from relying on any non-excludable statutory rights. If any part of these terms is interpreted differently by a court or competent authority, that part will be applied to the fullest extent permitted and the remainder will continue in effect. These terms represent the entire agreement between the parties regarding the service, unless a separate written agreement states otherwise.

By confirming a booking with Carpetcleaning Hammersmith, you acknowledge that you have read, understood, and agreed to these terms. They are designed to create a fair and practical framework for carpet cleaning services, protect both parties, and ensure that each job is completed with reasonable care, lawful conduct, and clear expectations.